Shipping and delivery

Italy and Republic of San Marino - Shipping within the Italian territory.

Shipping is free of charge for all orders above 99.00 euro. Orders of up to 99.00 euro will have a shipping contribution of 7.50 euro. All values are meant excluding VAT (if applicable). Orders are generally sent within 5 business days after payment is received and are shipped via courier. 

Cash on delivery (Only Italy)

COD payment method is available only for deliveries in Italy and for order below € 2000,00. For a COD payment, the amount of the invoice have to be paid in cash to the courier who makes the delivery, is forbidden the payment with check. The cash payment on delivery has a service fee of € 7.90 (excluding VAT).

Shipping to the EU countries, United Kingdom, Switzerland and United States.

Shipping is free of charge for orders in value greater than €2,000.00. for countries included in tiers 1 to 5. Please check the table below for the shipping cost related to your country and according to the order value. All values are VAT excluded (if applicable).

Customers from the UK, Switzerland, and the USA - VAT and Customs Duties.

Customers in the United Kingdom, Switzerland and the United States may generally be required to pay customs duties and VAT before the delivery of the order, as requested by the customs operator appointed by the carrier handling the shipment. Customs duties for the entry of goods into the UK, Switzerland, and the USA are the responsibility of the customer and are collected only when the item reaches the destination country. They cannot be paid in advance as the amount is calculated locally based on the type of transport, the goods, and the total value.
For low-volume shipments, air transport with express couriers will be preferred: in this case, customs duties are generally not required, while VAT will be requested before delivery. For high-volume shipments, land or sea transport will be prioritized: in this case, customs duties for import and VAT calculated on the value of the goods are due. The goods will only be delivered after the payment of amounts required by the authorities, with no liability on the part of Gelq.it in the case of non-payment of the requested amounts. Customers are encouraged to carefully check the additional costs that may be required before delivery.

Gelq.it is authorized to market in the USA as it is registered with the FDA of the United States of America.

Customers outside the EU - Shipments to countries outside the European Union.

The shipment of purchased products usually takes place via international courier. The cost of the shipping service is provided along with the quote for the products to be purchased. The quote can be requested online through our platform or by contacting Gelq.it directly on WhatsApp, ensuring that you provide the list of products you wish to purchase and the shipping address. Customs operation costs at the destination are excluded from the shipping amount. The most convenient delivery option will be defined with the customer, such as delivery of the goods to their address (Incoterms D.A.P) or delivery to the chosen port (Incoterms C.F.R). The customer may also use their own trusted courier; in this case, the organization and all transportation and customs operation costs are to be borne by the customer (Incoterms EXW). The products will be appropriately packaged to protect them during transport. It is always recommended to accept the delivery with reservation for inspection, in order to contest any hidden damage to the products during shipping with the courier. For more information regarding shipments, please refer to the General Sales Conditions.

Orders are generally shipped within 5 working days from receipt of payment and are sent via express courier or specialized shipping agent. The customer can check the tracking of the shipment in their reserved area, through a link to the website of the courier that makes the delivery, if the service is provided by the shipper itself. We recommend grouping items into a single order. It is not possible to group two or more distinct orders; therefore, shipping costs will be charged to each individual order. The products will be appropriately packaged to protect them during transport.

It is always recommended to accept the delivery with reservation for inspection, in order to contest any hidden damage to the products during shipping with the courier.

For more information regarding shipments, please refer to the General Sales Conditions.